Terms & Conditions

Privacy Policy

For us, protection of our user's personal data is a key concern. All personal data collected are used for market research and opinion polling, and also contribute to improving products and services of various companies and clients.

1. Basic Principles in Processing User Personal Data

Vecara GmbH [Königsallee 43, D-71638 Ludwigsburg, Germany, Phone: 07141-2395323, Fax: 07141-4872323, Email: info@vecara.de] operate the www.tellembox.de web site and Tell'em box app and collect, process and use personal data in compliance with the data protection regulations of the Federal Republic of Germany, in particular the Federal Data Protection Act (Bundesdatenschutzgesetz - BDSG) and the Broadcast Media Act (Telemediengesetz - TMG) as well as the Data Protection Guidelines of the European Union. Vecara acts as responsible party according to BDSG.

2. Personal Data

Personal data are deemed to include individual information on the personal or factual circumstances of a physical person. Among these are e.g. your name, date of birth, sex, postal address, phone number, email address, identification numbers and, in certain cases, your opinions or personal preferences.

3. Collecting and Processing Data

Within the framework of services provided, the operator of Tell'em box collects and processes personal user data, in detail: name, age, sex, range of income and email address. All these data are given on a voluntary basis only.

Furthermore, any user information is collected and stored which users provide within their messages.

When using our app, the device ID number of the user's mobile device is collected and processed, as is his location information. Collecting and processing user location data are mandatory prerequisites to install the app. Users may block access to his location data after installation at any time by changing their mobile device's settings. In this case users must input the address data of any company or client manually regarding whom they want to send in a message.

4. Contacting

If contact is established (e.g. through our contact form or by email), user information is saved in order to process the inquiry and to forward existing additional questions, if applicable.

5. Disclosure of Personal Data

Personal data are collected exclusively for purposes of market research and opinion polls. We transmit all user data in anonymized format to clients so as to ensure no personal references can be established anymore. This applies particularly to device IDs of user mobile end devices.

Only if user expressly accepts disclosure of their name and/or location data towards client will user information be connected with their name and/or location information.

You may revoke your consent to the disclosure of your name and/or location data for the above purpose at any time. For this, please access the menu "Widerruf" on the Tell'em box website or send us a short text message (either via email, letter or fax) to widerruf@tellembox.de or Vecara GmbH, Königsallee 43, D-71638 Ludwigsburg, Germany; Fax: +49-7141-4872323.

Any disclosure of personal data to third parties beyond the above scope, e.g. for advertising or marketing purposes, will not take place without prior explicit acceptance by user.

6. Cookie Use on the Web Site

We use cookies. Cookies are small data sets which are stored on the computer of any user who accesses certain web sites. Cookies enable the web server to retrieve user-specific information which serve to facilitate and render more comfortable user's web site experience, or without which certain functions do not work at all.

You may set your browser to reject all cookies or to ask for your confirmation for any cookie. If you generally reject all cookies you may not be able to use certain functions of the web site. Check the Help function in the menu bar of your web browser to learn how to keep your browser from accepting new cookies, how your browser can alert you whenever you receive a new cookie, or how to switch off all cookies received.

7. Log Files of the Web Site

Whenever users access the web site their access data are stored on the server. Access data include: name of the web site accessed, file, date and time of access, amount of transferred data, announcement of successful download, browser type, user operating system, the web site visited previously, IP address and the respective provider. The web site uses these logs in anonymized form for statistical purposes, which means no assigning to specific users or information thereof are possible. We reserve the right, however, to check such log files later in case specific evidence indicates that an illegal use of the web site may have taken place.

8. Right of Information

You are entitled, at any time, to receive information on all data stored concerning yourself, on their origin and the purpose of processing such data. Please inquire at Vecara GmbH, Vecara GmbH, Königsallee 43, D-71638 Ludwigsburg; Fax: 07141-4872323; email: info@vecara.de. Users also have the right to have any incorrect data corrected and to restrict access to, or even delete, their own data.

9. Right of Withdrawal

You have the right to withdraw your consent to the processing and use of your data with future effect. For this please access the menu "Widerruf" on the Tell'em box website or send us a short text message (either via email, letter or fax) - including your email address and the product or service concerning which you have written a message - to widerruf@tellembox.de or Vecara GmbH, Königsallee 43, D-71638 Ludwigsburg, Germany; Fax: +49-7141-4872323. Unless there is a justified exception due to abuse or because of any statutory storage requirements, we shall then delete all your data immediately and completely.

10. Correction, Blocking, Deletion

You have the right to demand correction, blocking or deletion of your personal data at any time. For this please access the menu "Widerruf" on the Tell'em box website or send us a short text message (either via email, letter or fax) - including your email address and the product or service concerning which you have written a message - to widerruf@tellembox.de or Vecara GmbH, Königsallee 43, D-71638 Ludwigsburg, Germany; Fax: +49-7141-4872323. Unless there is a justified exception due to abuse or because of any statutory storage requirements, we shall then correct, block or delete all your data immediately and completely, as applicable.

11. Change in Privacy Policy

Users will receive information on any changes in our Privacy Policy, either by email if you have provided us with our address or through our app. You can always print out or save our Privacy Policy.

Contact information:
We highly value your comments to our Privacy Policy. If you have any questions on these regulations or if you believe they are not being adhered to please do not hesitate to contact us through the following channels:
Vecara GmbH, Königsallee 43, D-71638 Ludwigsburg, Fax: +49-7141-4872323 or via email to datenschutz@tellembox.de.

Responsible Party:
Vecara GmbH
Königsallee 43
D-71638 Ludwigsburg

Seat: Ludwigsburg
Registered at the Stuttgart Local Court Commercial Registry
Register no.: HRB 740067

CEO: Dr. Raphael Kromer

Phone: 07141-2395323
Fax: 07141-4872323
Email: info@vecara.de
Web: www.vecara.de

Cookies

Terms & Conditions

§ 1 Scope of Application and Scope of Use

(1) These are the Terms and Conditions of Vecara GmbH, Königsallee 43, D-71638 Ludwigsburg as operator (in the following "Operator") of the web site accessed via www.tellembox.de as well as of the app Tell'em box (in the following "Web Site" and "App", together called "Tell'em box"). The Tell'em box enables users to leave experience reports, issue reports and suggestions for improvement (in the following "Messages"or "Contributions") which originate from their experiences with products and services by various companies or municipal organizations (in the following "Clients"). The Messages sent by users to Tell'em box will be transmitted to the respective company or municipality to contribute, in the long term, to improving their products, services or establishments.

(2) Users and visitors of Tell'em box can also obtain information on current developments and improvement measures by companies and municipalities.

(3) Tell'em box does reserve the right, however, to not transmit any Contribution if its content does not provide any factual relation to the product, service or organization, if it violates the rights of third parties, or if it is liable to promote illegal activities and behaviors owing to its content being libelous, threatening, obscene or defamatory.

(4) Tell'em box itself is no representative of the respective company or municipality and offers neither a hotline nor other support services of the company or municipality. The agreement between users and the companies concerning the acquired product or service does not affect the use of Tell'em box. The same applies to the municipality facilities and services utilized by users. Users have no claim to have the problem described solved, or to receive a reward for any transmitted Contributions.

§ 2 Usage of Tell'em box

(1) Any physical person aged at least 16 years and being a permanent resident of Germany is entitled to free use of Tell'em box by answering the upstream questions for opinion poll and market research purposes, and by writing the respective message. Any individuals working in market research are excluded from using this web site.

(2) Users may leave a valid email address if they wish to take advantage of the options to receive direct feedback from the company or municipality concerned, to receive rewards for their Contribution such as vouchers, sales discounts or similar, or to be chosen as prototype tester or development contributor, if applicable, and to receive the respective queries through this email address. Stating their email address does not constitute an entitlement for users to be selected or contacted in the manners listed above by the respective company or municipality.

(3) Physical persons not yet 18 years of age require the consent of their legal guardian to receive any reward, to have their names and message published in connection with the Clients, or to work as a prototype tester or development contributor.

(4) Every user engages, when using Tell'em box, to give correct and true information, and particularly to not infringe upon the rights of third parties. Any infringement of the rights of third parties takes place whenever personal information or other data of third parties are used without their consent, such as e.g. their email address.

§ 3 Publication of Contributions/Messages

Users are also given the option to expressly consent to publication of their name and their Contribution in connection with the respective Clients on the web site www.tellembox.de or via app, if they are selected for reward or work as prototype tester or development contributor by the companies or municipalities. Such Contributions are not published without the respective consent of the user.

§ 4 Administrative Rights

(1) The Operator reserves the right to temporarily restrict access to the web site or app for administrative reasons. To provide constant improvement of Tell'em box according to user needs, the Operator is entitled to entirely switch off or amend parts of Tell'em box. Users are not entitled to our maintaining functionality in exactly the condition as it was at the point in time when their message was transmitted.

(2) The Operator is furthermore entitled to introduce temporary limitations of functionality so as to effectively counteract any infringements. Such limitations include in particular any temporary or final blocking or exclusion of individual areas.

(3) Any Contributions the Operator has identified as an infringement of these Terms & Conditions may be deleted immediately in case their review confirms such infringement.

§ 5 Disclaimer

(1) The Operator assumes no guarantee for information and data of third parties. This applies especially as regards to any Contributions and content posted by Clients in the forum, to their completeness and correctness, the non-applicability of third party rights or compliance to statutory regulations or any other binding rules.

(2) The Operator is liable only as far as they, their agents and/or legal representatives are guilty of intentional or negligent conduct, and in case of fraudulent intent. This does not apply as far as Operator, their agents and/or legal representatives may be held liable for damages from violation of life, body or health, or for violation of material contractual obligations (so-called "Kardinalspflichten"). Material contractual obligations are defined as obligations whose correct fulfillment is an indispensable prerequisite of due performance of the contract, and which the user may rely upon in normal conditions.

(3) In case of slight negligence, any liability by Operator and/or their agents and legal representatives for violation of material contractual obligations is restricted to typical, foreseeable damages. This does not apply in case of damages from violation of life, body or health.

(4) The Operator assumes no liability for the operativeness of the systems provided. In particular, no liability is assumed for faults, failure, interruptions, deletions, defects, delays in operation or transmission, breakdown of communication lines or unauthorized access or theft, destruction or modification of user Messages. The Operator is not liable for any problems or technical issues in connection with telephone networks or lines, online systems, servers or providers, computer equipment, software or any blackouts due to technical problems or data jam in the internet and/or one of the services, or any combination hereof. The Operator does not provide any guarantee for transmission and/or timely transmission of information, data, emails or other messages.

§ 6 Final Terms

(1) If individual clauses of these Terms & Conditions should prove or become non-enforceable, this shall not affect the validity of the remaining clauses.

(2) Place of jurisdiction for merchants according German Commercial Code (Handelsgesetzbuch - HGB) is the company seat of the Operator.

(3) Applicable law is the law of Germany with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods adopted into German law.