How the Tell'em box works

Content

1. Setup Your Profile

Save your name and email address in your profile. Entering these data is not compulsory but will facilitate sending of non-anonymous messages. Your email address will not be forwarded to companies/cities. If you are not writing anonymously, only your name will be visible for companies/cities. On the mobile website, your email address helps us to inform you whenever new responses come in. You can also determine whether to activate push messaging. And you can set up in your profile that you’ll never want to write anonymously.
At the end of the profile, you’ll find declarations of acceptance of our Terms & Conditions and Privacy Policy. Furthermore, you can revoke your permission to process your personal data here.

Profile page with avatar image selection, input fields for name and mail-address and several option switches.

2. Classify Your Feedback

Assign your feedback to one of the four areas "Compliment, Question, Criticism or Suggestion".

Main screen of the app with a comic bubble requesting you to classify your feedback into one of the 4 categories, which are presented as large buttons-tiles (marked).

3. Choose an Address

Select the address of the company/city. If the location tracking in your smart phone is turned off you may also enter the address manually.

Main screen of the app with a comic bubble requesting you to classify your feedback into one of the 4 categories, which are presented as large buttons-tiles (marked).

3.1. Choose a Suggestion

You can also select one of the suggestions.

Suggestion tab (2nd of 3) is active and shows a selection box for filter options a result list of address-suggestions, which could be selected directly.

3.2. Enter Address Manually

Or enter the address manually.

Manual address tab (3rd of 3) is active and shows a classical address input form.

4. Leave Your Feedback

Leave your feedback in the "Enter your message" box. Send images, files or your current location by using the "manage feed" next to that text imput box. If you click on the clipboard-icon "copy ticket id", the ticket number will be copied to your clipboard. With this ticket number you can also return to this conversation on the mobile website without having a user profile.

2nd step for submitting a feedback after address input shows a simple free-text-message input form with several option-buttons. In the right bottom corner, a submit button is marked.

5. Ticket Search

If you have already created a ticket you can search for it by click on the ticket search button on the right top.

Image is divided into 2 parts. Top: shows the top-nav bar with the ticket-search button (ticket-icon) on the right marked. Bottom: shows the from the right opened sidebar containing the search form for a complex ticket-ID. Underneath is a search result showing a thumbnail of a so-called feed, which is accessible by clicking on it.

6. The Main menu

From the main menu, you can access every side of the app.

Image is divided into 2 parts. Top: shows the top-nav bar with the main-menu button (burger-icon) on the left marked. Bottom: shows the main menu as a modal dialog presenting several options including access restricted ones, which are only accessible for logged in users.